Refund policy

Ready-to-ship returns

You may request a return of a ready-to-ship piece within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Email sales@ifeomas.com to request a return. We will provide return instructions and the return address directly by email. Please contact us before sending an item back.

Customers are responsible for return shipping costs for change-of-mind returns. We do not charge a restocking fee.

Made-to-order designs

Designs made to your measurements are not eligible for change-of-mind returns once production begins, except where required by applicable law. This does not affect your rights if an item is faulty, damaged, or incorrect.

Damaged, faulty, or incorrect items

Please inspect your order on arrival and contact us promptly at sales@ifeomas.com if an item is damaged, faulty, or incorrect. Include your order details and, where possible, photos so we can assess the issue and arrange an appropriate remedy. Change-of-mind return shipping terms do not apply to these claims.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method. We aim to process approved refunds within 10 business days of inspection. Your bank or payment provider may require additional time to post the refund. Contact us at sales@ifeomas.com if you have not received an expected refund.

Your statutory rights

Nothing in this policy limits mandatory consumer rights, including any applicable withdrawal rights for customers in the European Economic Area. Any legally required exceptions to our return conditions apply.